Dear Supplier,
We hope this email finds you well. We are writing to inform you about an important update to the refund process for return claims. This change is part of our ongoing efforts to streamline operations, enhance the efficiency of our platform, and ensure that genuine claims get approved.
What's Changing?
Effective today, we will only be refunding the fair price of the product (calculated with the fair price calculator) for which the return claim has been approved. The reverse shipping fee will no longer be included in the refund amount.
What Does This Mean for You?
Refund Amount: Moving forward, the refund amount you see in the supplier payments panel will reflect only the fair price of the returned product, calculated using our fair price calculator. The reverse shipping cost will not be part of this refund and you/seller will bear the reverse shipping cost.
Why This Change?
This adjustment is designed to improve the sustainability of our return process. We believe this change will enhance the overall health of our platform, allowing us to continue providing a competitive marketplace for all our suppliers.
Support and Assistance.
We understand that changes to the refund process may raise questions. To assist you, we have prepared detailed FAQs and our support team is ready to help with any inquiries you may have. If you have any questions or need further assistance, please do not hesitate to reach out to our supplier support team through the support section on your panel.
We appreciate your understanding and cooperation as we implement this update. Thank you for your continued partnership and for being a valued member of the Meesho community.
Platform T&C including Returns Claims Policy Apply.
